Last updated: 08-09-2026
If you, as a consumer, order a LoonCheck online from LoonCheck Online, you generally have a 14-day legal cooling-off period. On this page, we explain what this means and how you can exercise your right of withdrawal.
1. How long is the cooling-off period?
For a service ordered online, the statutory cooling-off period is, in principle, 14 days. The cooling-off period begins when the contract is concluded.
Within this period, you may cancel the contract without giving a reason.
2. Would you like us to get started during the cooling-off period?
You don’t have to wait 14 days before we start your LoonCheck.
Would you like LoonCheck Online to begin performing your LoonCheck during the statutory cooling-off period? If so, you must explicitly request this during the ordering process.
This request is voluntary. If you do not give your consent to begin during the cooling-off period, we will not start until the statutory cooling-off period has expired.
What does it mean if you ask us to start earlier?
If you expressly request that we begin during the cooling-off period, we can process your LoonCheck immediately once the other conditions for service have been met, such as payment and the submission of the complete intake form and required documents.
If you cancel the agreement before the LoonCheck has been fully completed, you may be required to pay proportional compensation for the portion of the service that has already been performed at your request up to the time of cancellation.
If the LoonCheck is fully performed within the cooling-off period, your right of withdrawal may expire. This will only happen if you have expressly agreed in advance to the service being started during the cooling-off period and have acknowledged that your right of withdrawal expires as soon as the service is fully performed.
3. When can the right of withdrawal expire?
The right of withdrawal does not automatically expire simply because LoonCheck Online begins performing the LoonCheck during the cooling-off period.
The right of withdrawal may, however, expire if the LoonCheck is fully completed within the cooling-off period, but only if you have, in advance:
- have expressly requested that the service be performed during the cooling-off period; and
- have acknowledged that your right of withdrawal expires as soon as the LoonCheck has been fully completed.
As long as the LoonCheck has not yet been fully completed, you may, in principle, still exercise your right of withdrawal during the cooling-off period. If, at your request, work has already begun, you may be required to pay a proportionate fee for the portion that has already been completed.
4. What if you don’t want us to start right away?
If you do not want LoonCheck Online to begin processing your LoonCheck during the 14-day statutory cooling-off period, simply do not give your consent to start earlier during the ordering process.
Your order will remain valid. In that case, we will wait to process the LoonCheck until the statutory cooling-off period has expired.
You can submit the intake form and required documents in advance. Submitting them does not, in and of itself, mean that you are giving permission to begin work during the cooling-off period.
Once the cooling-off period has ended, we will begin work as soon as the remaining conditions have been met, including receipt of payment, a completed intake form, and the required documents.
5. How can you cancel the contract?
Would you like to exercise your right of withdrawal? If so, you must clearly notify us that you wish to withdraw from the agreement before the end of the cooling-off period. You do not need to provide a reason for doing so.
Withdrawal online
You can use the “Cancel Order” feature on our website.
Using this feature, you’ll provide the information needed to identify your order and indicate that you wish to cancel it.
After you submit your request, you will receive confirmation of your withdrawal without undue delay.
Withdrawing in Another Way
You can also let us know in another unambiguous way that you wish to withdraw from the agreement, for example, by email at:
You may also use the statutory model withdrawal form. Use of this model form is not required.
To meet the withdrawal deadline, it is sufficient to send your notice of withdrawal before the cooling-off period expires.
6. Online Decomposition Function
You can submit a request to cancel your contract online via the “Cancel Contract” page on our website.
When you submit your request, we only ask for the information necessary to identify you and the order in question and to process your request correctly.
After submitting the online cancellation request, you will receive a confirmation at the email address you provided without undue delay.
This confirmation will include, at a minimum:
- that your request to withdraw has been received;
- the content of the request;
- the date and time the request was submitted.
Use of the online cancellation feature is not required. You may also cancel your contract in another way, for example, by sending us an email in which you clearly state that you wish to cancel the contract, as described in Section 5.
7. What happens after a cancellation?
If you validly cancel the agreement within the statutory cooling-off period, we will stop performing the LoonCheck to the extent that it has not yet been completed.
We will confirm your cancellation request and refund the amounts to which you are entitled as soon as possible, and no later than 14 days after receiving your cancellation request.
In principle, we will use the same payment method for the refund as the one you used to make the payment, unless we expressly agree otherwise. We do not charge any fees for the refund.
If you have expressly requested to begin the LoonCheck during the cooling-off period and you revoke your consent before the LoonCheck has been fully completed, you may be required to pay a proportionate amount for the portion of the service that has already been performed up to the time of revocation.
If the service has not yet been performed, the amount paid will be refunded in full upon a valid cancellation.
If the LoonCheck has been fully performed within the cooling-off period and the conditions under which your right of cancellation has expired, as described in section 3, have been met, you can no longer cancel the agreement based on your right of cancellation.
8. Model withdrawal form
You may use the sample form below to cancel the agreement, but this is not required. You can also use our online “Cancel Agreement” feature or send us an email clearly stating that you wish to cancel the agreement.
To:
LoonCheck Online
E-mail: info@looncheckonline.nl
I am writing to inform you that I am canceling our agreement regarding the following service:
Ordered LoonCheck: …………………………………………….
Order number: …………………………………………….
Date of order: …………………………………………….
Name consumer: …………………………………………….
Address consumer: …………………………………………….
E-mail consumer: …………………………………………….
Date: …………………………………………….
Consumer’s signature: …………………………………………….
(only if this form is submitted on paper)
9. Questions?
Do you have any questions about your cooling-off period, cancelling your order or the online cancellation function? Please feel free to contact us at:
If possible, please quote your order number so that we can deal with your enquiry more quickly.
You can find more information about our services and the terms and conditions that apply to orders in our Terms and Conditions.