Last Updated: 17-09-2026
These terms and conditions apply to the services provided by LoonCheck Online. Please read these terms and conditions before ordering a LoonCheck.
1. Who are we?
LoonCheck Online offers online payroll checks to consumers.
LoonCheck Online
Chamber of Commerce number: 42163772
VAT number: NL005547875B45
Registered office/visiting address: Ploegveld 22, 3993GL Houten
Email: info@looncheckonline.nl
Telephone number: 06-33340708
2. Definitions
In these general terms and conditions, the following terms shall have the meanings set out below:
- LoonCheck Online: the service provider.
- Client: the person who orders a service from LoonCheck Online.
- LoonCheck: the payroll audit selected by the customer.
- Agreement: the agreement between the customer and LoonCheck Online for the performance of a LoonCheck.
- Documents: the data and files provided by the client for the purpose of carrying out a Payroll Check.
- Report: the digital document containing the findings of the Payroll Check that has been carried out.
3. Our services
LoonCheck Online carries out payroll checks based on the data and documents provided by the client.
Depending on the LoonCheck package selected, the audit may, for example, cover pay, hours worked, payroll tax, holiday pay, allowances, reimbursements, pension contributions or a final settlement. The exact elements that are audited depend on the LoonCheck package selected and the corresponding product description.
What is not included in our services?
LoonCheck Online does not provide legal representation, and the LoonCheck does not constitute individual legal, tax or pension advice.
A LoonCheck assesses payroll processing on the basis of the available information. An assessment of whether, for example, a particular deduction, term of employment or agreement is legally permissible is not automatically covered by the LoonCheck.
If the review reveals that a situation may require a legal, tax, pension or other specialist assessment, we may advise the client to consult a suitable expert in this regard.
4. The different LoonChecks
LoonCheck Online offers a range of checks. The current content and price of each LoonCheck are stated on the website before the order is placed.
- Holiday Pay Check
- Payslip Check
- Hours & Allowances Check
- New Job Check
- Comprehensive Payslip Check
- Final Settlement Check
The check is limited to those components which, according to the product description, form part of the selected LoonCheck.
5. Conclusion of the agreement
The contract is formed when the customer orders a LoonCheck via the website, completes the ordering process and the order is confirmed by LoonCheck Online.
Before completing the order, the customer is given the opportunity to review the key features of the selected LoonCheck, the total price and the applicable terms and conditions.
The customer is responsible for checking the details they have entered before placing the order.
Once the order has been placed, the customer will receive a confirmation at the email address provided. This confirmation will set out the relevant details of the order.
The LoonCheck will only be carried out once the conditions for its implementation have been met, including payment and receipt of the necessary intake form and documents. For implementation during the statutory cooling-off period, the provisions of Article 14 – Right of withdrawal – also apply.
6. Prices and payment
The prices shown to consumers on the website are the total consumer prices, including VAT where applicable, unless expressly stated otherwise.
The customer pays the price shown on the website for the selected LoonCheck at the time the order is placed.
Payment is made using the payment methods offered during the ordering process. LoonCheck Online uses Mollie to process online payments.
The order will only be processed once payment has been successfully completed.
LoonCheck Online will commence the LoonCheck process once the conditions for carrying it out have been met. This means that payment has been received and the intake form, information and documents required for the selected LoonCheck have been submitted in full.
If further information or documents are required, implementation may be suspended until these have been received.
7. Initial assessment and provision of information
In order to carry out a LoonCheck, the client must complete the relevant intake form in full and provide the information and documents required for the chosen check.
The customer is responsible for providing the requested information, to the best of their knowledge, accurately and in full. LoonCheck Online carries out the check on the basis of the information and documents provided by the customer.
Documents such as payslips, employment contracts, timesheets and final statements must be submitted exclusively via Tresorit’s dedicated secure upload environment. These documents must not be submitted via the general contact form.
If any necessary information or documents are missing, LoonCheck Online may ask the customer to provide them at a later date. The processing and delivery of the LoonCheck may be suspended until all the necessary information and documents have been received in full.
Customers are requested not to provide any personal data that is not necessary for the LoonCheck to be carried out. Where possible, the BSN and other non-essential personal data should be redacted before documents are submitted.
Further information on the processing and retention of personal data and documents can be found in our Privacy Statement.
8. Personal data in documents
The documents submitted for a Payroll Check may contain personal data. The client is responsible for removing or redacting, as far as possible, any personal data that is not necessary for the performance of the Payroll Check.
In particular, we ask the customer to redact their BSN and other non-essential personal data in advance.
LoonCheck Online uses the documents provided solely for the purpose of carrying out the relevant LoonCheck and treats them as confidential.
The documents are delivered and stored securely via Tresorit and are not retained for longer than necessary. Documents submitted will be deleted no later than 90 days after completion of the LoonCheck, unless a legal obligation requires certain data to be retained for a longer period.
Further information on the processing, security and retention periods of personal data can be found in our Privacy Statement.
9. Production and delivery time
LoonCheck Online aims to deliver the LoonCheck and the accompanying report within 3 business days after:
- payment has been successfully received;
- the intake form has been fully completed; and
- all required information and documents have been received in full.
The 3-business-day period begins on the next business day after the above conditions have been met.
Business days are Monday through Friday, except for generally recognized holidays in the Netherlands.
If, during the review, it becomes apparent that additional information or documents are needed, the process may be suspended. The customer will be notified of this. The process will resume as soon as all the necessary information has been received.
The delivery time stated is a target date and not a deadline, unless otherwise expressly agreed in writing.
If LoonCheck Online anticipates that the report cannot be delivered within the specified timeframe, the customer will be notified as soon as possible.
10. Reporting
After the PayCheck is completed, the client receives a personalized digital report detailing the findings of the review.
Depending on the PayCheck option selected, the report may include, among other things:
- which items have been reviewed;
- which items appear to have been processed correctly based on the available information;
- which items require attention or may be inaccurate;
- an explanation of any discrepancies or points of concern identified;
- any issues the client may wish to clarify with the employer.
The report is prepared based on the data and documents provided by the client and the information available at the time of the audit.
The purpose of this report is to provide the client with insight into the payroll processing. This report does not constitute legal, tax, or pension advice, nor does it guarantee that every possible error, discrepancy, or irregularity will be detected.
LoonCheck Online will not contact the employer or any other third parties on behalf of the client without a separate agreement.
If, after receiving the report, the client has any questions about its content or findings, they may contact LoonCheck Online. Any additional work that falls outside the scope of the originally ordered LoonCheck may be offered separately.
11. Customer Responsibility
The customer is responsible for providing, to the best of their knowledge, accurate, complete, and timely data, information, and documents necessary for the performance of the LoonCheck.
In providing its services, LoonCheck Online may assume that the information provided by the customer is accurate and complete, unless there is clear reason to doubt this.
If information is missing, incorrect, or unclear, this may affect the results of the LoonCheck. In such cases, LoonCheck Online may request additional information or documents from the customer.
The client remains responsible for any decisions and actions taken based on the report. If the report indicates that further legal, tax, pension, or other specialized advice is advisable, it is up to the client to engage a suitable expert for that purpose.
The customer is also responsible for handling the report they receive with care and for verifying their own contact information, including the email address they provided.
12. Liability
LoonCheck Online conducts every LoonCheck carefully and to the best of its ability, based on the data and documents provided by the client and the information available at the time of the review.
LoonCheck Online cannot guarantee that every possible error, discrepancy, or irregularity will be detected. The outcome of a LoonCheck depends in part on the accuracy and completeness of the information provided by the client.
LoonCheck Online is not liable for any damages arising from the customer’s provision of incorrect, incomplete, or outdated information, to the extent that such damages result therefrom.
The customer remains solely responsible for decisions and actions taken based on the report. If a finding may have legal, tax, pension law, or other specialized implications, further advice from a qualified expert may be necessary.
LoonCheck Online is liable for damages only to the extent that such damages can be attributed to LoonCheck Online under applicable law.
No provision in these terms and conditions limits or excludes liability if such a limitation or exclusion is not permitted under mandatory consumer law.
13. Complaints
If the customer is dissatisfied with the performance of a LoonCheck or with the report received, the customer may file a complaint via:
The customer is asked to describe the complaint as clearly as possible and, if applicable, to include the order number. This will allow LoonCheck Online to review the complaint as quickly and thoroughly as possible.
LoonCheck Online acknowledges receipt of the complaint and aims to address the substance of the complaint within 14 days. If more time is needed to address the complaint, the customer will be notified.
Submitting a complaint does not affect the customer’s legal rights as a consumer.
If a complaint cannot be resolved through mutual agreement, the customer may make use of the dispute resolution options available under applicable laws and regulations.
14. Right of Withdrawal
When a customer, acting as a consumer, orders a LoonCheck online, the customer generally has the legal right to cancel the contract within 14 days without providing a reason. For services, the cancellation period begins after the contract is concluded.
Within this period, the customer may exercise the right of withdrawal using the designated online withdrawal feature on the website. In addition, the customer may unequivocally notify LoonCheck Online via info@looncheckonline.nl of their intention to withdraw from the agreement.
Following a valid cancellation, any eligible payments received will be refunded in accordance with the applicable legal provisions.
Start of Service During the Cooling-Off Period
If the customer wishes for LoonCheck Online to begin performing the LoonCheck during the statutory cooling-off period, the customer must expressly consent to this.
If the customer withdraws from the contract during the cooling-off period after performance has already begun at the customer’s express request, the customer may be liable, in accordance with statutory provisions, to pay a proportionate amount for the portion of the service that was performed up to the time of withdrawal.
If the LoonCheck has been fully performed within the cooling-off period, the right of withdrawal lapses only if the customer has expressly consented in advance to the commencement of performance during the cooling-off period and has acknowledged that the right of withdrawal lapses as soon as the agreement has been fully performed.
Meer informatie over het uitoefenen van het herroepingsrecht staat op de pagina Herroepingsrecht op onze website.
15. Cancellation Outside the Right of Withdrawal
After the statutory right of withdrawal has expired or lapsed, the customer may contact LoonCheck Online if they still wish to cancel the order.
Whether cancellation is still possible and what financial consequences it entails depends on the circumstances and the extent to which LoonCheck Online has already performed the work at that time.
If work on the LoonCheck has not yet begun, LoonCheck Online may agree with the customer to cancel the order.
If any work has already been performed, LoonCheck Online may, to the extent permitted by law, charge a reasonable fee for the work already performed and the costs incurred.
Once the LoonCheck has been fully completed and the report has been delivered, the order can no longer be canceled, without prejudice to the customer’s legal rights if the service does not comply with the agreement.
This provision does not affect the statutory right of withdrawal as described in Article 14 or other mandatory consumer rights.
16. Force Majeure
LoonCheck Online is not liable for any delay or failure to provide its services if this is due to circumstances beyond LoonCheck Online’s control.
Depending on the circumstances, force majeure may include, for example:
- prolonged or large-scale disruptions to the Internet, hosting, or other essential technical services;
- disruptions at third-party service providers necessary for the operation of LoonCheck;
- power outages;
- natural disasters, fire, epidemics, war, or other extraordinary circumstances;
- other circumstances over which LoonCheck Online has no reasonable control.
In the event of force majeure, LoonCheck Online will notify the customer as soon as possible if the situation affects the performance or delivery time of the LoonCheck.
Performance of the agreement may be suspended during the period of force majeure to the extent that performance is temporarily impossible.
Wanneer uitvoering door de overmacht blijvend onmogelijk wordt, of wanneer redelijkerwijs niet meer van de klant kan worden verlangd dat de overeenkomst wordt voortgezet, gelden de rechten die de klant en LoonCheck Online op grond van de wet hebben.
Deze bepaling doet geen afbreuk aan dwingendrechtelijke rechten van de klant als consument.
17. Intellectual Property
All intellectual property rights to materials developed by LoonCheck Online, including texts, report templates, formats, methodologies, explanations, images, and other materials, remain with LoonCheck Online or the relevant rights holder, unless otherwise agreed in writing.
The customer receives the personalized LoonCheck report for their own use. The customer may use and share the report to the extent reasonably necessary for their own situation, for example, with their employer, legal advisor, union, accountant, or other expert.
Without the prior written consent of LoonCheck Online, it is not permitted to copy, publish, commercially exploit, resell, or systematically use LoonCheck Online’s report templates, formats, texts, or other materials to provide services to third parties, except to the extent permitted by law.
Providing a report to the customer does not constitute a transfer of LoonCheck Online’s intellectual property rights.
18. Changes to the Terms and Conditions
LoonCheck Online may amend these terms and conditions from time to time, for example, due to changes in the services provided, business operations, or applicable laws and regulations.
In principle, the terms and conditions in effect at the time the agreement was entered into apply to an order.
Amended terms and conditions apply to new agreements as of the date the new version takes effect.
If a change affects an agreement that has already been entered into, it will be applied only to the extent permitted by law. If necessary, the customer will be notified of the change in advance.
The most current version of the terms and conditions is available on the LoonCheck Online website.
19. Governing Law and Disputes
Dutch law governs the agreements between LoonCheck Online and the customer, as well as these general terms and conditions.
If the customer is a consumer residing outside the Netherlands and, under applicable law, is entitled to mandatory consumer protection in the country where the customer resides, this provision does not limit those rights.
In the event of a dispute, LoonCheck Online and the customer will first attempt to reach an appropriate solution together.
If the dispute cannot be resolved through mutual agreement, it may be submitted to the court with jurisdiction under the law.
This provision does not affect the mandatory rights that the customer has as a consumer.
20. Intellectual Property
The text, design, sample reports, and other materials from LoonCheck Online may not be copied, published, or used for commercial purposes without permission, except to the extent permitted by law.
The customer may, of course, retain and use the LoonCheck report prepared for him or her for personal use, including discussing the findings with his or her employer or advisor.
21. Wijziging van de algemene voorwaarden
LoonCheck Online kan deze algemene voorwaarden voor toekomstige overeenkomsten wijzigen, bijvoorbeeld vanwege veranderingen in onze dienstverlening of wet- en regelgeving.
Voor een reeds gesloten eenmalige overeenkomst blijven in beginsel de voorwaarden gelden die bij het sluiten van die overeenkomst van toepassing waren, tenzij de wet anders bepaalt of een wijziging met de klant wordt overeengekomen.
22. Final Provision
These Terms and Conditions apply to the services provided by LoonCheck Online and form part of the agreement between LoonCheck Online and the customer.
If one or more provisions of these Terms and Conditions are found to be wholly or partially invalid or unenforceable, the remaining provisions will remain in effect. The provision in question will be governed by what is permitted under applicable laws and regulations.
Before entering into the agreement, the customer will have the opportunity to read and save these general terms and conditions. The terms and conditions are also available on the LoonCheck Online website.
23. Contact
Do you have any questions about these terms and conditions? Please contact us at:
LoonCheck Online
Email: info@looncheckonline.nl
Phone: 06-33340708
Address: Ploegveld 22, 3993 GL Houten
Chamber of Commerce: 42163772
VAT ID: NL005547875B45
Last updated: 17-09-2026